Returns, Refunds & Complaints at Flowers by Patricia
Returns, Refunds & Complaints
At Flowers by Patricia, we want every bouquet and arrangement to arrive looking beautiful, fresh and ready to be enjoyed. As a trusted local florist serving nearby households and businesses, we stand behind the quality of our flowers and our service. This page explains how our fresh flowers guarantee works, what to do if something is not quite right, and how we handle complaints fairly and promptly.
Fresh Flowers Guarantee
Our fresh flowers guarantee is designed to give you confidence when ordering from Flowers by Patricia. All arrangements are prepared as close as possible to the delivery time using fresh, high-quality stems sourced from reputable growers. We carefully condition and store our flowers to help them last well in homes, offices and venues.
We guarantee that your flowers will arrive fresh and in good condition. When cared for according to our guidance (such as trimming stems, changing water regularly and keeping flowers away from heat sources), your flowers should look their best for a reasonable period after delivery. Because flowers are a natural product, exact longevity can vary by variety and environment, but we always aim to deliver arrangements that you can enjoy for several days.
Damaged-on-Arrival Policy
If your flowers appear damaged, wilted or significantly different from what you expected at the time of delivery, please let us know as soon as possible. To help us assess the issue, we may ask for clear photos of the flowers and packaging on the day of delivery. This allows us to determine whether the damage occurred in transit, during handling or due to another factor.
When an arrangement is confirmed to be damaged on arrival, Flowers by Patricia will offer an appropriate remedy, which may include a partial refund, a full refund, or a replacement bouquet. Our priority is to put things right quickly so that you or your recipient can still enjoy a beautiful display.
Freshness Window for Concerns
Concerns about the freshness or condition of flowers should ideally be raised within a short window after delivery. This is because cut flowers are perishable and naturally change over time. If you believe your flowers have not met our fresh flowers guarantee, please contact us as soon as you notice a problem, preferably within the first 24–48 hours after delivery.
If an issue is reported beyond this initial freshness window, it may be more difficult to determine the cause. However, we will always review each case individually and aim to reach a fair outcome based on the circumstances and the evidence available.
Refund or Replacement Options
Where a problem with your order is confirmed, Flowers by Patricia will offer one or more of the following solutions:
Replacement arrangement: We may recreate your bouquet or offer a similar design of equal value, delivered to the original recipient at a convenient time.
Partial refund: If part of the order is affected but still usable, or if a minor substitution has caused disappointment, we may offer a partial refund as a gesture of goodwill.
Full refund: In cases where the flowers are significantly below our expected standard and cannot be reasonably remedied, we may provide a full refund of the affected portion of the order.
The exact remedy will depend on the nature of the issue, the timing of your notification and the evidence provided. Our aim is always to be reasonable and transparent in resolving any concerns.
Complaints Process
We take all feedback seriously, especially when you feel we have not met the standards you expect from a local florist. If you wish to make a complaint, please contact us with your order details, a clear description of the issue and, where relevant, supporting photos.
Once received, your complaint will be acknowledged and reviewed by our team. We will investigate the matter, which may include checking preparation records, delivery notes and any images provided. We aim to respond with our findings and a proposed resolution within a reasonable timeframe.
Flowers by Patricia prides itself on being a trusted local florist for nearby households and businesses. If we fall short, we want the opportunity to address the problem, learn from it and improve. Your feedback helps us maintain the high standards of service and freshness that our customers expect.
Our Commitment to You
Every order placed with Flowers by Patricia is important to us. From single stems to large corporate arrangements, we apply the same care to ensure fresh, beautiful flowers and friendly, reliable service. Our returns, refunds and complaints policies exist to protect you and to reinforce our commitment to quality. If you have any questions about this policy or need further clarification, our team will be happy to help.
